Emergency Maintenance

Handling Fault Conditions

Please refer to the Troubleshooting Guide for more details.

Software Recovery

The RapidFort platform is deployed on AWS EKS via the RapidFort Helm chart. Customers can back-up the Helm Chart, or more specifically, the customer populated secrets.yaml. They can choose any repository, but must ensure secrets are not exposed. If there is an issue with the platform it can be reinstalled via Helm. Upon Helm reinstallation, it will reconnect to the RapidFort RDS database and the RapidFort dedicated AWS S3 bucket.
Users are responsible for managing backups of S3 and RDS.
For more information on backup and recovery, please refer to the following page: